Privacy Policy

At Martina Consulting Studio ("we," "our," or "us"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website martinavisa.com and use our services.

1. Information We Collect

Personal Information

When you use our services or contact us, we may collect the following personal information:

• Contact Information: Name, email address, phone number, mailing address
• Visa Application Information: Visa type, passport details, travel dates, purpose of travel
• Payment Information: Billing address and payment transaction details (processed securely through third-party payment processors)
• Communication Records: Messages, inquiries, and correspondence with our team

Automatically Collected Information

When you visit our website, we automatically collect certain information:

• IP address and device information
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide visa consultation services, process appointments, and monitor visa interview slot availability
• Communication: To respond to your inquiries, send updates about your application, and provide customer support
• Payment Processing: To process transactions and manage billing
• Service Improvement: To analyze website usage, improve our services, and enhance user experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Marketing: To send promotional materials and service updates (with your consent, where required)

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our website, processing payments, or providing services on our behalf
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with any merger, sale of company assets, or acquisition
• With Your Consent: When you explicitly authorize us to share your information
• Protection of Rights: To protect our rights, property, or safety, or that of our users or others

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure SSL/TLS encryption for data transmission
• Regular security assessments and updates
• Restricted access to personal information on a need-to-know basis
• Secure data storage with encryption at rest

Note: While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

6. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your data in a structured, machine-readable format
• Object to Processing: Object to certain processing of your personal information

To exercise any of these rights, please contact us at [email protected]

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can control cookie settings through your browser preferences. However, disabling cookies may limit some website functionality.

Types of Cookies We Use:

• Essential Cookies: Necessary for website operation
• Analytics Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.